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  • checkmark icon Review Guard
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Review History & Profile

Product & services pricing 7.73/10
Chance of future purchase: 8.31/10
Shipping & packaging: 8.47/10
Customer service: 7.96/10
Return/Replacement policy: 7.85/10
Click a star to Write a Review!
5/5
2018-08-18

Great toolkit and instructions.

"They made my MacBook Pro battery repair as easy as possible. "

Helpful Cool

5/5
2018-08-17

Great Products Competitively Priced

"My company, GTech, utilizes iFixit when we need Apple parts quickly. They always deliver as expected and they’re pricing is competitive. "

Helpful Cool

2/5
2018-08-17

Very frustrating customer service experience.

"It required multiple emails and phone calls to receive a response. Moreover, the company does not authorize exchanges, only return (shipping paid by the customer). So for a simple exchange, a customer has to pay shipping costs 3 times. Very unreasonable. Avoid this company."

Helpful Cool

5/5
2018-08-17

I fixed it

"I fixed my fathers iPhone 6 screen the instructions where really easy to follow. "

Helpful Cool

1/5
2018-08-17

iFixit-Lifetime warranty on screens - Good luck

"I bought a replacement screen for my cell phone and within a month the screen was discoloring and the phone was unusable. I emailed support to get the screen replaced and was told that my phone was damage and the screen was not working because of the damage. I sent several very clear pictures of my phone to them showing that the phone was not damaged with little response from iFixit. I also called them with little help. This is how iFixit gets out of their commitment to a lifetime warranty of a cellular screen replacement. This is an original email sent to me, read below.

"Thank you for your patience. Based on the picture, it looks like the display has suffered some physical damage, likely during installation.Physical damage that occurs during or after a repair is not covered under the Lifetime Warranty for this part.

On that note, I’d like to make a one-time exception for you, as we do want you to have a successful repair experience as well as a completely functional device. While our warranty doesn’t cover it, we can provide a coupon for half-off of the purchase of a replacement screen, if you’d like to give your repairs another shot through iFixit.

For your reference, the indications of vertical and horizontal lines as well as block blobs are a good visual representation of a damaged LCD. This is typically due to pressure, all the way down to the LCD, causing the liquid crystals to spread freely under the glass. Normally, unless the Digitizer layer is also damaged, the touch input will function fine, but the pixels that would otherwise be rendered will be covered by those liquid crystals from the damaged LCD.

I’ve included some image links below to show how this appears on other devices to give you an idea of what to look out for in the future.

http://www.digitalrabbitcellular.com/wp-content/uploads/2016/03/iPhone-6-LCD-repair.jpg
http://i.imgur.com/BHnOzR6.jpg
https://sites.google.com/a/valgeirsson.com/electronics/Home/1F_Camera.JPG
https://www.support.hp.com/doc-images/243/c01608587.jpg

Please let me know if you would like that coupon and we will generate that for you.

Otherwise, I wish you the best of luck with your future repairs and we hope you can keep us in mind for future parts/tools needs.

All the best,"

Of course, they want to sell me another phone screen. What a joke.
"

Helpful Cool

5/5
2018-08-17

Excellent Product

"Shipping was fast, and customer service is awesome. I received my replacement speaker in the mail today for my Apple Mac Book Pro. Now my laptop is good as new again. ;-) "

Helpful Cool

5/5
2018-08-17

GripStick broken headphones plug removal tool.

"Purchased GripStick to remove a broken headphones jack from my daughters IPad. It worked great! Quick and easy! Thank you."

Helpful Cool

5/5
2018-08-17

Now I see what all the fuss is about.

"First time ordering and using iFixit products. Now I see what all the fuss is about. The toolkit is top quality, the repair guides impeccable, and of course the replacement part was an exact OEM replacement part."

Helpful Cool

1/5
2018-08-16

No response from these people.

"I ordered a part for a iPad. I even entered the correct model number in hopes of getting results for the correct device. Ordered part, received part, part is incorrect.

I’ve emailed and left voice messages. I’ve even called, can’t get a response from anyone. I have a person waiting on a device and I have to keep informing them that I can’t get contact with the vendor. Now they’re thinking bad about me and the vendor.

Isn’t this just great
"

Helpful Cool

5/5
2018-08-16

Best tools and shipped super fast

"I do a lot of tinkering with my electronics and have so far made do with my limited screw driver set. My latest project involved a MacBook Pro and I didn't want to mess it up with my ill fitting drivers. So I finally got a tool set from iFixit. I love it! I was able to repair the MacBook easily, thanks!"

Helpful Cool

5/5
2018-08-16

No issues - iPhone 5s battery changeout

"Instructions/pictures were great. Highly recommend reading through the instructions AND COMMENTS online prior to making repairs. "

Helpful Cool

5/5
2018-08-16

iFixit is the best!

"I've bought two of the pro technician kits from iFixit and the quality of the kit and the ordering / shipping experience has been great both times. I left my original kit with my old team and purchased a new one when switching jobs, others on my team also ordered some of the smaller bit kits for themselves. I've already received a number of compliments on how awesome the new kit is! I tend to tell any technician that works in my field to purchase one for themselves as well because it just makes the job easier."

Helpful Cool

5/5
2018-08-15

Happy with iFixit

"A new display, including the speaker at the top, has resulted in restoration of like-new volume during handheld calls. Instructional videos are excellent."

Helpful Cool

3/5
2018-08-15

iPhone 4 Battery Replacementit

"I would definitely recommend iFixit to anyone willing to try to fix a gadget that iFixit supports.

The site product selection and the help available are outstanding (the guides are awesome!).

The only downside, so far, is that the replacement battery I purchased for my phone would not work (the phone would just continually reboot with the new battery).

Now we'll see what their customer service is like.
"

Helpful Cool

5/5
2018-08-15

Excellent products and delivery

"Is my third purchase already and very satisfied with the products, delivery and support provided for the right use of tools and parts. Excellent supplier!"

Helpful Cool

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