• ADDRESS
    94107
  •  
  • BUSINESS HOURS
    Support: 24 hours, 7 days a week
    GENERAL PHONE
    1(877) 927-7268
    FAX
    n/a
  •  
  • SUPPORT EMAIL
    https://www.squaretrade.com/help
    SUPPORT PHONE
    1(877) 927-7268

Payment options

  • checkmark icon Visa / Mastercard
  • checkmark icon American Express
  • checkmark icon Discover
  • option not available Money Order
  • option not available COD
  • option not available Check
  • option not available Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • option not available UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • option not available Priority Next Day
  • option not available Standard Next Day
  • option not available International
  • option not available 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • checkmark icon Online Ordering
  • checkmark icon Online Ordering Tracking
  • checkmark icon Secure Order Processing
  • option not available Require User Registration
  • option not available Guaranteed Security

Other

  • option not available International Order
  • checkmark icon Customer Info. Confidential
  • checkmark icon Customer Support
  • option not available RMA Required
  • checkmark icon Review Guard
  • checkmark icon Notified of Public Replies

Review History & Profile See full Rating history

Product & services pricing 8.23/10
Chance of future purchase: 8.04/10
Shipping & packaging: 8.55/10
Customer service: 8.38/10
Return/Replacement policy: 8.28/10
Click a star to Write a Review!
4/5
2018-04-18

Did what they said.

"The process was explained, the repair parts arrived as described, the technician was timely, repaired the TV and programmed it as well."

Helpful Cool

4/5
2018-04-12

Great service

"The rep did all he could to help me with my tv send a tech home but the tv could not be fix they are sending me a new tv the only thing is not the same model or brand they are sending me a Hisense tv and I had a Vizio not very happy about it that is the reason for only four stars"

Helpful Cool

5/5
2018-04-11

Square Trade

"My experience was excellent. Told me how to fix my computer on the phone and it worked. Was so happy I did not have to send it to them. "

Helpful Cool

5/5
2018-04-11

Fast response, good support, they worked with me to be sure I was satisfied

"After 2 years my TV stopped working. First I called the TV manufacturer's support team and they determined that the device had failed and that the 1-year warranty from them had elapsed. I then called SquareTrade and their technical team walked me through many of the same procedures that the manufacturer had performed. Once they'd narrowed down the fault domain they decided that some boards would need to be replaced. Within an hour of talking to SquareTrade's team I received an email letting me know that the boards had shipped. Both boards arrived within 2 days, and the technician arrived the day after that - so 3 days after I called SquareTrade the technician arrived. He replaced the boards in less than an hour, but upon powering up the system the problem persisted. He rechecked the connections and tried again - the problem persisted. He called SquareTrade and informed them of the issues, and they determined that the problem was at a lower level and that the TV couldn't be repaired. SquareTrade told the tech to take the new boards out of the TV and put the old boards back in. He then left the house and took the new boards with him. Within an hour I received an email an email from SquareTrade with a list of televisions they would provide as a replacement for my broken device. After trading a few emails with them we were able to come to a resolution. I was very happy with the outcome and will gladly purchase a SquareTrade warranty on my future purchases."

Helpful Cool

5/5
2018-04-09

THE BEST IN THE WEST, HANDS DOWN!

"I had a problem with my tv and contacted the office. They were extremely helpful and had the correct answers for all my questions. The technician was early and introduced himself with a handshake. He went to work immediately and called the office explaining what the problem was. By the way the parts that were ordered arrived immediately. I was advised as to when I would be contacted. The office contacted me via email and gave me my choices for replacement. According to the office I should hear from them within 3-5 days and I was. Just awaiting for the replacement. WHY CAN'T ALL BUSINESSES RUN LIKE YOURS?????? You are the best!Hope your entire staff has a wonderful new year! They deserve it!"

Helpful Cool

5/5
2018-04-07

Great customer support.

"My headset broke and while the automated service online seems to think I don't know what I'm talking about, the phone operators understand and want to help. Quality people."

Helpful Cool

5/5
2018-04-07

Greatly pleased!!

"Problems with our flat screen. It was 15 months old, so we knew it was covered by warranty. Hubby called explained what tv was doing, and the representative immediately assured it would be taken care of. Walked hubby through a simple procedure. Lo and behold the problem was resolved!! We were very relieved and pleased that it was taken care of through phone. Thx
Square Trade
"

Helpful Cool

5/5
2018-04-07

Excellent!

"Awesome telephone support. Thanks SquareTrade! Love Buster's Vision, www.bustersvision.org"

Helpful Cool

3/5
2018-04-07

Printer

"I’m stilll waiting on my refund I should of received it by now I haven’t seen nothing "

Helpful Cool

5/5
2018-04-07

Just wish I didn't lose my taxes on the product

"I had a great experience with this company just wish they paid back for the product and the taxes cause I lost $18.00 in taxes"

Helpful Cool

5/5
2018-04-06

Fast, professional service

"I had a faulty iPod touch and Square Trade took care of my claim quickly."

Helpful Cool

5/5
2018-04-06

I was given advise that was helpful. Thanks

"the advise was very helpful"

Helpful Cool

5/5
2018-04-06

Great plan

"It was an easy experience to file a claim!"

Helpful Cool

4/5
2018-04-06

Answering system

"Once I got to a human, all was great. However, your answering system was frustrating to use. "

Helpful Cool

4/5
2018-04-06

Customer Service was Excellent

"The only reason I gave it 4 Stars was because it took forever to actually get to a person I could talk to. But once I did, the young man I got provided excellent customer service and I had my claim completed and my phone actually fixed within about four hours! "

Helpful Cool

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