• ADDRESS
    94107
  •  
  • BUSINESS HOURS
    Support: 24 hours, 7 days a week
    GENERAL PHONE
    1(877) 927-7268
    FAX
    n/a
  •  
  • SUPPORT EMAIL
    https://www.squaretrade.com/help
    SUPPORT PHONE
    1(877) 927-7268

Payment options

  • checkmark icon Visa / Mastercard
  • checkmark icon American Express
  • checkmark icon Discover
  • option not available Money Order
  • option not available COD
  • option not available Check
  • option not available Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • option not available UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • option not available Priority Next Day
  • option not available Standard Next Day
  • option not available International
  • option not available 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • checkmark icon Online Ordering
  • checkmark icon Online Ordering Tracking
  • checkmark icon Secure Order Processing
  • option not available Require User Registration
  • option not available Guaranteed Security

Other

  • option not available International Order
  • checkmark icon Customer Info. Confidential
  • checkmark icon Customer Support
  • option not available RMA Required
  • checkmark icon Review Guard
  • checkmark icon Notified of Public Replies

Review History & Profile

Product & services pricing 8.32/10
Chance of future purchase: 8.54/10
Shipping & packaging: 9.01/10
Customer service: 8.63/10
Return/Replacement policy: 8.27/10
Click a star to Write a Review!
5/5
2018-09-08

Great

"Very responsive and attentive. Great customer service."

Helpful Cool

5/5
2018-09-02

Amazing Service

"SquareTrade sent the parts over immediately. The technician called the following day and scheduled a convenient time to perform the repair. The TV is now working as designed once again and I'm completely satisfied with the entire process!"

Helpful Cool

5/5
2018-09-01

Square Trade

"My experience with square trade was great. I call them and I told them my phone was not working. They send me another phone with in three days.l send my phone to them."

Helpful Cool

4/5
2018-08-30

Very happy

"Had a problem with a printer and they helped return it."

Helpful Cool

5/5
2018-08-30

Completely Satisfied

"It was over a year ago. Can't remember any problems. Everything went smoothly."

Helpful Cool

5/5
2018-08-30

Simple and quick

"Instructions were clear and simple. Square Trade sent me everything I needed to ship my lap top with all expenses paid. My lap top was back in no time at all and the problem was fixed. I'm so glad I had Square Trade."

Helpful Cool

3/5
2018-08-30

Not good enough

"Had 3 defective phones in 1 year. They would only cover 1 a year. When I wanted to upgrade to a better phone, they would not cover any of it!! "

Helpful Cool

5/5
2018-08-30

A printer and large HDTV were replaced in the time the coverage was in place.

"When I called to check on a printer that crashed and needed replacement they stated I had an HDTV in the list of items covered. I had forgotten about that and within a few weeks that TV failed and was ultimately replaced. GOOD WORK!"

Helpful Cool

1/5
2018-08-30

No Insurance with Square Trade

"I purchased two Fitbits and I purchased Square Trade warranties on each Fitbit.One for my grown daughter and one for me. Both Fitbits stopped working. Square Trade’s response to my request for repair or replace was that the Fitbits were damaged due to negligence. I let Square Trade know that I am a retired professional person and that the Fitbit was used correctly without any negligence. My daughter is also grown and professional and resented the response. My daughter will never buy another Fitbit. She purchased an Apple product."

Helpful Cool
No Avatar
SquaretradeBH from SquareTrade has responded
Posted Aug-30-2018

“Hi Keisha,

We apologize for any issues experienced with your device. SquareTrade provides two types of warranty coverage. Our standard warranty covers against mechanical or electrical failures as well as wear and tear. The accidental damage from handling protection covers against drops and spills.
When a claim is filed for depot repair, the items are audited before repairs begin. During the item audit, our technicians discovered damage to the unit not covered under the standard warranty protection. Due to these damages not being covered under the standard warranty plan, we are not able to provide service to the device.

Thank you,
BH ”


5/5
2018-08-30

Excellent experience

"They went above and beyond to take care of situation, I am pretty satisfied with my claim"

Helpful Cool

5/5
2018-08-30

Great!

"They took my issue and fixed it. Even after Microsoft simply refused to do anything with an almost brand new piece of equipment. I am very thankful for having signed up for your service."

Helpful Cool

4/5
2018-08-29

GOOD BUT NOT GREAT

"Had to make to many phone calls to get my problem fixed but in the end everything was taken care of and I am happy with the outcome..."

Helpful Cool

5/5
2018-08-28

Great Company

"Purchased a refurbished digital camera on Amazon. Used the camera two or three times then went to use it and it would not charge. Contacted Square Trade and they provided the means to return it to a repair facility. Good customer support."

Helpful Cool

5/5
2018-08-28

Quick service good price with square trade

"Granddaughter cracked screen on I-phone. I took phone to Bulbs and Batteries in Rockwall , Tx and got less than two hour turnaround. "

Helpful Cool

5/5
2018-08-27

thanks

"they honored their commitment excellently"

Helpful Cool

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