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Review History & Profile

Product & services pricing 8.87/10
Chance of future purchase: 9.78/10
Shipping & packaging: 9.60/10
Customer service: 9.44/10
Return/Replacement policy: 9.01/10
Click a star to Write a Review!
5/5
2018-09-18

Great Spec Good Price

"I'm ordering laptop's for out small tech company - this is the 4th I've ordered - much better spec and cost than the equivalent dell laptops that we are replacing"

Helpful Cool

5/5
2018-09-18

Excellent from start to finish.

"I shopped around quite a bit and did a lot of research before deciding which custom manufacturer to go with, and I could not be happier with my decision to go with PC Specialist. Their agents were great at helping me choose the best components for what I needed my PC for, and despite being relatively novice when it comes to components, the experience for me was easy and everything was well explained by the guys over the phone. Impressed by the build of the PC, it looks amazing and I've had no issues thus far. Quick build time, worth the extra bit to pay for speedier build time and delivery. Packaging was nice and sealed, protecting the tower really well. I would certainly choose PC Specialist again. "

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4/5
2018-09-17

Great customer service and product

"Great customer service from the point of order right through to delivery. Product completely as expected, only one minor fault with the brightness stuck on max and unable to change"

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5/5
2018-09-16

Great Service and PC

"Really pleased with PC that was delivered on time. Customer service kept me up to date at all times.
PC build is amazing. I've been using it for Autocad and Lighting software for the last 6 months. It's performed better than I expected and saved me lots of time. Highly recommend!
"

Helpful Cool

5/5
2018-09-09

Lafité i7-8550U 14" Notebook

"Ordered the above using the simple online configuration process. Arrived within the week and works great! Also looks very sleek. I would definitely recommend PC Specialist to others and will be placing future orders with them."

Helpful Cool

4/5
2018-09-09

Very good

"Very fast for putting the laptop together, sending it off and receiving it.

The regular updates and tracking was very helpful
Website was easy to use and the flow chart for showing the different stages of the order was very informative.

Overall I was very pleased with the experience.

One downside was that the free Intel games have said they are out of stock and have done for a while so if you would be able to contact Intel about this ;that would be very handy.
"

Helpful Cool

5/5
2018-09-09

Brilliant service

"I received genuinely wonderful service from PCSPECIALIST. The website was easy to follow and products were simply laid out. Once I had placed my order they were happy to answer any questions and amended not only the delivery address, but also the order even though my order was placed days prior. I chose express delivery expecting it to still arrive in over a week. I ordered on the Monday, and by Thursday it had been despatched, and on Friday it arrived. Once it had arrived it didn’t turn on, the next morning we contacted a PCSPECIALIST and they helped us fix the issue over a phone call.

Couldn’t recommend them more, and I’m so glad I chose them.
"

Helpful Cool

5/5
2018-09-08

Good advice!

"Buying a new laptop, staff did not try to upsell but were factual and helped decide on spec."

Helpful Cool

5/5
2018-09-07

Good service, very helpful

"I ordered the defiance V laptop, which i will write an in depth review about soon, but service form PC specialist was excellent. they even added a promotion to my order, despite i ordered a few days before the promotion became available, all i did was phone them up about it.
Best price for a laptop of the specs i've got, saved £600+ over he MSRP of similarly specced laptops from gigabyte, MSI, ROG etc...

would certainly buy from again
"

Helpful Cool

5/5
2018-09-07

I will only buy laptops here

"Best company I have worked with when it comes to making bespoke laptops. The aftercare service is excellent too where the customer relationship consultants are professional and helpful. You couldn't asked for a better company to work with.

My machine they delivered exceeds expectations. As you can imagine, I am happy with the final product.

On the topic of delivery, the machine and peripherals were delivered in box, which was secure and packed well. The box was larger than I expected, so the parts wouldn't damage what you ordered. Delivery was prompt and quicker than the expected delivery time.

The company gives you status updates on what stage your order is being process, such as, when work has started on building your system to details on who and when the new machine is being tested.

I highly recommend them.
"

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5/5
2018-09-06

Excellent

"Wide variety of specs and features, easy to use and good delivery watch scheme."

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5/5
2018-09-06

Makes My Night Shifts Better

"I got this to study level design in my spare time and with night shifts being a drag I thought why not and I'm very impressed with how much this laptop can provide

There was no issue with delivery the laptop was securely packed and worked straight out the box with no hassle, absolutely thrilled with this, it's just under spec compared to my desktop and that's fine by me :)
"

Helpful Cool

4/5
2018-09-06

Pleasing service

"Delivered promptly and laptop of a high quality. Would buy again. "

Helpful Cool

5/5
2018-09-04

Excellent Service

"This is the third time myself or a member of my family have used PC Specialist to order our PCs and Laptops. Very easy to use website, good automatic feedback from the system (what components will and wont work or fit with the rest of the machine), easy to follow order tracking system and a gaming PC designed, built, tested and shipped out within 1 week."

Helpful Cool

5/5
2018-09-03

Bought 7 laptops over the years normally happy but defiance V not performing well Updated Review Problems Solved THXU PC Specialist^^

"I have used PC Specialist for a long time now and have recommended it to all of my friends. I have ordered maybe close to 6-7 Laptops over the last few years and am normally happy with there service.

Review has been updated please read past the review.
My Defiance 5 performs like a gtx 1070 MaxQ and my I7 8750 H runs at 2.6ghz on all cores while gaming it wasn't what I paid for and people should be told before a purchase. Btw the firmware is going to downgrade this machine because the cooling solution for the cpu is bad and will cause your machine to throttle so instead of undervolting it to a steady 3.8ghz Clevos firmware just hammer it down to 2.6ghz will will bring all of your gaming needs to a crawl and theirs nothing you can do about it.Even with the fans going full turbo mode which is ear wrenching still throttles. If your knowledgeable you can use throttlestop to improve your performance slightly but you cpu will never actually run the way its meant to and you'll never get what you paid for.

Im Comptia + Certified I actually run a laptop and phone repair service back home in Ireland and unless you can use throttlestop well you will not be getting close to what you paid for. I Paid about 1800 euro for it.

And it performs like a 1100 euro machine I should have gone for a predetor helios much more affordable and no sneaky firmware to boot. And the hardware actually performs the way its meant to so you get what you paid for =]

Very disappointed that after 10 days of after handing them over all my benchmarking and thermal results all I am told is clevo handles the firmware are hands are tied. Then why even go to pc specialist.

Avoid the Defiance V and make sure you tell the sales team to triple check stuff otherwise your going to be handed something that doesn't perform the way you where told it was. Flashy lights and a nice screen are not very good when your laptop is burning your lap and your games run like crap.

Update: The folks at pc specialist just got back to me about the laptops performance and a lot of other stuff they are trying to make things right with my last purchase and its much appreciate I will update this again with how things go with them trying to sort out a solution for me.

Update2: Well Thank god for a gentlemen by the name of Zachery.
I returned the original defiance and was offered a gold warranty and a very fast build time on an octane V which is a much beefier machine and after playing with it for a while one that actually performs the way it is meant to.

I was given constant updates and phone calls throughout the ordeal letting me know that certain members of staff had been punished for sending me on a loop on top of there technical staff getting onto clevo over a lot of the issues I had stated with the machine. The way I was treated was superb. DPD on the other hand not so great but there the delivery service. Once my laptop had returned I was immediately called and the refund came through in one day and the building of my new machine and it leaving pc specialist was done in under 2 days.

I will say the refund offer was pretty small considering that I had been told by other members of staff that it was tough luck with what I had and It was frustrating that for not dropping this review I may have never been seen to or had the issue rectified. I was also offerd a free gold warranty and my new laptop was built in under 2 days so all in all It was a decent discount when you add those in to the whole thing ^^

But the manner in which I was treated and the issue was dealt with once management had noticed my problems was absolutely outstanding. I have never seen such a rapid response to an issue in my life.

All and all once that gent got in contact with me about the problems it was all sorted within 2 weeks and it would've been dealt with faster if not for a delivery service which has nothing to do with pcs being a bit weird.

I will most definitely be buying from pc specialist in the future and would highly recommend them to all of my friends and family.

And once again cannot thank the staff and Zachary for all there assistance in rectifying the issue.
"

Helpful Cool

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