"Got exactly what I wanted "
“Hello Shanice,Thank you for taking the time to share your experience with others. We’re glad you’re enjoying your purchase!XO,Rose ”
Answered my questions
"It was my first call, was informative. "
“Hello Delilah,We always strive for 100%-member satisfaction, so we are so happy to hear that you are loving your JustFab purchase! Hope to hear more from you in the future!XO,Kim”
"This experience I had JustFab was absolutely horrible. I have been a customer for many years and should be given enough respect. To begin with my package was sent to the wrong address, an older address, additionally when I called to ask about my package one representative told me one thing and then I was transferred to someone else and they would tell me something different than the previous representative. I did not appreciate being transferred from one person to another and another and even Fedex. That was a lot fo time I took from my WEEKEND, not even just day. I was even willing to drive all he way to where the postal office was located (stratford, CT) to pick up my package as it was a gift for someone who graduated that weekend. I was assured by my tracking number that my package would arrive that Friday - it was delivered BUT not to my address. On top of all this, I had a complimentary magazine within my first order and somehow I was told by one of the representatives that I had to call a different number to be able to sort that out. This experience , this one time I order multiple shoes the service was horrible. It should not be that way. In the end I was told I would receive a 20% coupon, I have yet to see that on my account of email. I cannot believe I make monthly payments for a service like this. "
“Hello Daniela,All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a member of our member service team will be contacting you within 48 hours to resolve your issue. Best,Kim”
Just love it
"Great .. Fast and perfect "
“Hello Catherine,We strive to provide all of our members with excellent service! Thanks for the amazing review! Lots of love,Kim”
"The order arrived in a timely manner and the items were surprisingly as nice and they looked online, and much more than what I expected for the price I paid. "
“Hello Cj,Thank you! We love offering our members a vast array of styles and designs they will enjoy! Take care,Kim”
I small error but controllable.
"Fast slightly inaccurate. I purchased 4 pairs of shoes the three flats are fabulous, but the heel is wrong."
“Hello Laneice,We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our member service team will email you within 48 hours.Best,Ivy”
Love Just Fab
"Reasonably priced shoes with style. "
“Hello Sandra,Thank you for trusting us! Together with our professional team, we promise to do our very best to cater every FABshionista needs of our members like you! Have a fabulous day!XO,Ivy”
Great Customer Service
"Ordering from JustFab is always a great experience."
“Hello Eillen,We are pleased that you have chosen our showroom here in JustFab. We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!XO,Ivy”
"JustFab has superb customer service! I love their clothes because I don’t see them being sold anywhere else. "
“Hello Tiffany,Thanks for the feedback! We value your trust in JustFab, and we will do our best to always meet your service expectations. Keep slayin' in your FAB items!XO,Ivy”
Could be better
"The color and size of shoes were not available"
“Hello Robyn,Thank you for providing feedback about your experience with JustFab! We always welcome the opportunity to improve our products and services.Best,Ivy”
"Everything went smoothly."
“Hello Nevine,Awesome! Thank you for the shout out! We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service and unique style at an affordable price! Have a great day!XO,Ivy”
"Bought a shoes for a wedding love it and shipping was fast"
“Hello Marvalyn,We always strive for 100%-member satisfaction, so we are so happy to hear that you are loving your JustFab purchase! Hope to hear more from you in the future!XO,Ivy”
"Love JustFab and all the options it has "
“Hello Monica,Wow! Thank you for the great feedback! It feels good that our members appreciate the effort that we put in to making sure we provide best quality products and services!XO,Ivy”
"Lov2 that they have shoes in my size. Great sale products they have as well "
“Hello Jennifer,Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Hope you have a fabulous day!XO,Ivy”
"Lots of choices! Great prices!"
“Hello Claire,Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members. XO,Ivy”
"I am a member and I can tell you that not once have I ever been let down by what I have ordered. Everything from bags, clothes, and shoes JustFab is a staple piece in my wardrobe! "
“Hello Gerianne,Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us!XO,Ivy”
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