justfab.com
Shoes
184,641 reviews
7.78 / 10
  • ADDRESS
    2301 Rosecrans Avenue
    El Segundo, CA US
    90245
  •  
  • BUSINESS HOURS
    Available 24 hours, 7 days a week
    GENERAL PHONE
    1-866-337-0906
    FAX
    N/A
  •  
  • SUPPORT EMAIL
    Member Services
    SUPPORT PHONE
    http://www.justfab.com/fa

Payment options

  • option not available Visa / Mastercard
  • option not available American Express
  • option not available Discover
  • option not available Money Order
  • option not available COD
  • option not available Check
  • option not available Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • option not available UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • option not available Priority Next Day
  • option not available Standard Next Day
  • option not available International
  • option not available 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • option not available Online Ordering
  • option not available Online Ordering Tracking
  • option not available Secure Order Processing
  • option not available Require User Registration
  • option not available Guaranteed Security

Other

  • option not available International Order
  • option not available Customer Info. Confidential
  • option not available Customer Support
  • option not available RMA Required
  • checkmark icon Review Guard
  • option not available Notified of Public Replies

Review History & Profile See full Rating history

Product & services pricing 7.92/10
Chance of future purchase: 7.85/10
Shipping & packaging: 8.2/10
Customer service: 7.84/10
Return/Replacement policy: 7.65/10
Click a star to Write a Review!
4/5
2018-06-18

Answered my questions

"It was my first call, was informative. "

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Kim.P from JustFab has responded
Posted Jun-18-2018

“Hello Delilah,

We always strive for 100%-member satisfaction, so we are so happy to hear that you are loving your JustFab purchase! Hope to hear more from you in the future!

XO,

Kim”


1/5
2018-06-18

Horrible experience

"This experience I had JustFab was absolutely horrible. I have been a customer for many years and should be given enough respect. To begin with my package was sent to the wrong address, an older address, additionally when I called to ask about my package one representative told me one thing and then I was transferred to someone else and they would tell me something different than the previous representative. I did not appreciate being transferred from one person to another and another and even Fedex. That was a lot fo time I took from my WEEKEND, not even just day. I was even willing to drive all he way to where the postal office was located (stratford, CT) to pick up my package as it was a gift for someone who graduated that weekend. I was assured by my tracking number that my package would arrive that Friday - it was delivered BUT not to my address. On top of all this, I had a complimentary magazine within my first order and somehow I was told by one of the representatives that I had to call a different number to be able to sort that out. This experience , this one time I order multiple shoes the service was horrible. It should not be that way. In the end I was told I would receive a 20% coupon, I have yet to see that on my account of email. I cannot believe I make monthly payments for a service like this. "

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Kim.P from JustFab has responded
Posted Jun-18-2018

“Hello Daniela,

All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a member of our member service team will be contacting you within 48 hours to resolve your issue.

Best,

Kim”


5/5
2018-06-18

Just love it

"Great .. Fast and perfect "

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Kim.P from JustFab has responded
Posted Jun-18-2018

“Hello Catherine,

We strive to provide all of our members with excellent service! Thanks for the amazing review!

Lots of love,

Kim


5/5
2018-06-17

First Order

"The order arrived in a timely manner and the items were surprisingly as nice and they looked online, and much more than what I expected for the price I paid. "

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Kim.P from JustFab has responded
Posted Jun-18-2018

“Hello Cj,

Thank you! We love offering our members a vast array of styles and designs they will enjoy!

Take care,

Kim


4/5
2018-06-17

I small error but controllable.

"Fast slightly inaccurate. I purchased 4 pairs of shoes the three flats are fabulous, but the heel is wrong.
"

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Ivy T. from JustFab has responded
Posted Jun-17-2018

“Hello Laneice,

We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our member service team will email you within 48 hours.

Best,
Ivy”


5/5
2018-06-17

Love Just Fab

"Reasonably priced shoes with style. "

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Ivy T. from JustFab has responded
Posted Jun-17-2018

“Hello Sandra,

Thank you for trusting us! Together with our professional team, we promise to do our very best to cater every FABshionista needs of our members like you! Have a fabulous day!

XO,
Ivy”


5/5
2018-06-17

Great Customer Service

"Ordering from JustFab is always a great experience."

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Ivy T. from JustFab has responded
Posted Jun-17-2018

“Hello Eillen,

We are pleased that you have chosen our showroom here in JustFab. We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!

XO,
Ivy”


5/5
2018-06-17

Love it

"JustFab has superb customer service! I love their clothes because I don’t see them being sold anywhere else. "

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Ivy T. from JustFab has responded
Posted Jun-17-2018

“Hello Tiffany,

Thanks for the feedback! We value your trust in JustFab, and we will do our best to always meet your service expectations. Keep slayin' in your FAB items!

XO,
Ivy”


3/5
2018-06-17

Could be better

"The color and size of shoes were not available"

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Ivy T. from JustFab has responded
Posted Jun-17-2018

“Hello Robyn,

Thank you for providing feedback about your experience with JustFab! We always welcome the opportunity to improve our products and services.

Best,
Ivy”


5/5
2018-06-17

Online Shopper

"Everything went smoothly."

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Ivy T. from JustFab has responded
Posted Jun-17-2018

“Hello Nevine,

Awesome! Thank you for the shout out! We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service and unique style at an affordable price! Have a great day!

XO,
Ivy”


5/5
2018-06-17

Love it

"Bought a shoes for a wedding love it and shipping was fast"

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Ivy T. from JustFab has responded
Posted Jun-17-2018

“Hello Marvalyn,

We always strive for 100%-member satisfaction, so we are so happy to hear that you are loving your JustFab purchase! Hope to hear more from you in the future!

XO,
Ivy”


5/5
2018-06-17

loving it

"Love JustFab and all the options it has "

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Ivy T. from JustFab has responded
Posted Jun-17-2018

“Hello Monica,

Wow! Thank you for the great feedback! It feels good that our members appreciate the effort that we put in to making sure we provide best quality products and services!

XO,
Ivy”


5/5
2018-06-17

Great availability

"Lov2 that they have shoes in my size. Great sale products they have as well "

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Ivy T. from JustFab has responded
Posted Jun-17-2018

“Hello Jennifer,

Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Hope you have a fabulous day!

XO,
Ivy”


5/5
2018-06-17

Great site!

"Lots of choices! Great prices!"

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Ivy T. from JustFab has responded
Posted Jun-17-2018

“Hello Claire,

Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.

XO,
Ivy”


5/5
2018-06-17

Lifetime Member

"I am a member and I can tell you that not once have I ever been let down by what I have ordered. Everything from bags, clothes, and shoes JustFab is a staple piece in my wardrobe! "

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Ivy T. from JustFab has responded
Posted Jun-17-2018

“Hello Gerianne,

Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us!

XO,
Ivy”


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