• ADDRESS
    10021
  •  
  • BUSINESS HOURS
    Monday - Friday: 8AM to 11PM EST
    GENERAL PHONE
    n/a
    FAX
    1-888-250-6925
  •  
  • SUPPORT EMAIL
    http://www.glassesusa.com/contacts/
    SUPPORT PHONE
    1-800-917-7083

Payment options

  • checkmark icon Visa / Mastercard
  • checkmark icon American Express
  • checkmark icon Discover
  • option not available Money Order
  • option not available COD
  • option not available Check
  • option not available Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • option not available UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • option not available Priority Next Day
  • option not available Standard Next Day
  • checkmark icon International
  • checkmark icon 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • checkmark icon Online Ordering
  • checkmark icon Online Ordering Tracking
  • checkmark icon Secure Order Processing
  • option not available Require User Registration
  • checkmark icon Guaranteed Security

Other

  • checkmark icon International Order
  • checkmark icon Customer Info. Confidential
  • checkmark icon Customer Support
  • option not available RMA Required
  • checkmark icon Review Guard
  • checkmark icon Notified of Public Replies

Review History & Profile

Product & services pricing 7.54/10
Chance of future purchase: 6.79/10
Shipping & packaging: 6.83/10
Customer service: 6.43/10
Return/Replacement policy: 5.82/10
Click a star to Write a Review!
5/5
2018-08-15

AMAZING DEALS!

"The only negative thing is that I've been wanting to purchase a certain pair of glasses and they have been out of stock for months. Messages someone about it and they said to come back in a month and look and still no luck."

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glassesusa from GlassesUSA has responded
Posted Aug-16-2018

“Dear Pamela,

We are sorry to hear that you've been waiting so long for a frame to come back, but are pleased to see that you've just placed an order for two pairs of glasses and sincerely hope that you will be pleased with both of them.

Sincerely,
GlassesUSA Customer Service”


5/5
2018-08-15

easy to order and change orders, I like the warranty

"Have lots of doubts about ordering glasses online...so different than the optician but the price difference!! I hope not to use the warranty but..."

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glassesusa from GlassesUSA has responded
Posted Aug-16-2018

“Dear Ricardo,

Thank you for your order. We can understand your surprise at the price, but that's exactly our aim: Supplying the best products for the lowest price!

Sincerely,
GlassesUSA Customer Service”


5/5
2018-08-15

i love this site. very inexpensive and cute designs. cant wait to get my glasses

"im such a picky person when it comes to glasses i have to make sure everything looks perfect and with the uploading your picture makes it easy to see what you look like with the designs. checkout was super easy and no hidden fees which is the best. i totally recommend this site. "

Helpful Cool
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glassesusa from GlassesUSA has responded
Posted Aug-16-2018

“Dear Karla,

Thank you for your kind words and review. We are so happy to hear that you found our mirror-app useful and hope you'll be happy with the order.

Sincerely,
GlassesUSA Customer Service”


5/5
2018-08-15

123 easy

"Love the selection, ease of option "

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glassesusa from GlassesUSA has responded
Posted Aug-15-2018

“Dear Sam,

We're so happy to hear that you're loving our selection. We try to bring in new styles all the time and hope to keep seeing more of you in the future.

Regards
GlassesUSA”


3/5
2018-08-15

Cuz I haven't received the glasses yet.

"My overall satisfaction with GlassesUSA is neither satisfied nor dissatisfied. How could I be either if my glasses haven't arrived yet. Maybe present this pop-up until the customer receives the product, just an idea."

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glassesusa from GlassesUSA has responded
Posted Aug-15-2018

“Dear Alex,

You can make the review anytime you want, before getting the glasses, to review your experience, and another time to review the glasses themself.

Regards
GlassesUSA”


5/5
2018-08-15

Glasses USA! Best in the USA!!!!

"Just got darling glasses at a price that cannot be beat anywhere!!! At Glasses USA prices, I am matching glasses to my outfits!!! Too much fun for words!"

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glassesusa from GlassesUSA has responded
Posted Aug-15-2018

“Dear Customer,

We are glad that you are able to get more than one pair to match your outfits.
Try next time to get a pair, and look for the perfect outfit after.

Regards
GlassesUSA”


5/5
2018-08-15

"Very Awesome website, everything is intuitive"

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glassesusa from GlassesUSA has responded
Posted Aug-15-2018

“Dear jonathan,

We're glad you find our website easy to use and were able to place an order with us. We hope you will love your glasses.

Regards
GlassesUSA”


2/5
2018-08-15

"The coupon you e-mailed was no good to me. Instead of getting the 60% which led me to buy from you, I was disappointed to know that I could only get 10% off. Very misleading."

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glassesusa from GlassesUSA has responded
Posted Aug-15-2018

“Dear Customer,

We are sorry if you didn't get the information correctly. As we do say on the website, all our coupons have restrictions.
Our 60% discount gives you 60% off on the price of the frame (and the frame only). Premium and Marked Down frames are not eligible.

Most of the time, our coupons do not work on premium or marked down, but, if you have a prescription, we might be able to discount this part of your order.

Regards
GlassesUSA”


4/5
2018-08-15

Great prices

"Happy that you saved me $150 from the retail of buying sunglasses at the same time as eyeglasses. "

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glassesusa from GlassesUSA has responded
Posted Aug-15-2018

“Dear Jamie,

We're so happy that you were able to enjoy the discounts. We believe that a necessity as eyeglasses should not break your bank. We hope you enjoy your glasses just as much.

Best Regards,
Service Team at GlassesUSA”


5/5
2018-08-15

GlassesUSA are the Best!!!!

"My family & I are very fortunate with the affordable prices of the glasses we need. The quality of the products are extremely good and the prices are just unbeatable. You don't have to worry about paying too much for good glasses with GlassesUSA. Even their basic lens package is exceptional !!!!!!"

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glassesusa from GlassesUSA has responded
Posted Aug-15-2018

“Dear Customer,

Thanks for your kind words and we are happy to have been of service, please spread the good word.

Regards
GlassesUSA”


4/5
2018-08-14

great frames choices

"I was a little hesitant on the ordering process for 2 daughters, took a while to try on and sort out and then add coupon plus pay through amazon - whew! Done!"

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glassesusa from GlassesUSA has responded
Posted Aug-15-2018

“Dear Tiffany,

We are glad that you made it and if you have any questions at any stage we are available 24/7 on chat, e-mail or by telephone 1-800-917-7083

Regards
GlassesUSA”


5/5
2018-08-14

Fantastic!!

"Simple, Fast, easy...good price."

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glassesusa from GlassesUSA has responded
Posted Aug-14-2018

“Dear Evelyn,

We are pleased to hear you enjoyed both your experience and the prices you paid.
We hope you will love the glasses at least as much

Regards
GlassesUSA”


2/5
2018-08-14

Great.....at first!

"My initial experience with glasses USA was great! I purchased a pair of premium glasses that were red and brown, however when I received them to red was not as intense as I’d hoped. I in turn contacted the company and requested a return/refund, all of which were handled smoothly. I later saw another pair of sunglasses that I thought were reasonably cute & affordable. I ordered the glasses and never received them. I checked the UPS tracking website, it said that the glasses were delivered on my doorstep. However, the time they were supposedly delivered I was actually home. Secondly the place they were supposedly delivered was in San Marco‘s California, I don’t live in San Marcos California. Upon realizing that the classes were not delivered and I was home at the time they were supposedly delivered I contacted both UPS and glasses USA. I requested an investigation to begin to locate the paid in full glasses only to be told that they’re waiting for information from UPS. That was July 27 it is now August 14 and I’m still being told to wait that investigation this is happening. In the meantime I’ve contacted many customer service representative some of which have completely disconnected (my version of hanging up in your face). Promises not kept & no money, no product. "

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glassesusa from GlassesUSA has responded
Posted Aug-14-2018

“Dear Malika,

We are sorry to hear what happened to you. I am going to request our managers to investigate the matters to understand why the glasses were not delivered at the correct address. We will contact you within 2 business days.

Regards
GlassesUSA”


5/5
2018-08-14

first timer

"i enjoyed the ability to upload a photo and "try on" frames."

Helpful Cool
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glassesusa from GlassesUSA has responded
Posted Aug-14-2018

“Dear Martin,

As you can't try them in a store, it is important that you can get an idea before placing an order, and we are glad you found our Try-it on mirror useful.

Regards
GlassesUSA”


5/5
2018-08-14

Like them so much trying again

"I was so satisfied with my first purchase that I decided to purchase another pair. Great Service."

Helpful Cool
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glassesusa from GlassesUSA has responded
Posted Aug-14-2018

“Dear Brenda,

Thank you so much for trusting us again with your glasses!
We hope you will love this new pair at least as much as you loved the first one.

Regards
GlassesUSA”


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